Users care about great experiences, they don’t care how much money you collected on Sand Hill Road.
That just about sums it up. This is another Google Buzz situation where the product was tested internally with a group of friends & co-workers all sitting next to each other and meeting each others every day. Once the product was released in the wild, the first time experience in the real world is terrible. It just doesn’t work.
I’ll write more about first-time experience this weekend.